How Waypost collects, uses, and protects your personal information.
Waypost Pty Ltd (“Waypost”, “we”, “us”, “our”) is committed to protecting your personal information and handling it responsibly. This policy describes how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Waypost Pty Ltd is a boutique management consulting firm based in Sydney, New South Wales, Australia. We provide advisory services to mid-market businesses across a range of disciplines including ERP, finance, procurement, supply chain, and change management.
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not. This includes, for example, a person’s name, contact details, job title, and any other information that could identify them.
We collect personal information that is reasonably necessary for our business functions and activities. This may include:
Where practicable, we collect personal information directly from you. We may also collect information through our website, online tools, and client engagement processes.
You are not required to provide personal information to visit our website. However, certain features and services — such as receiving assessment results or engaging our advisory services — require you to provide personal information to use them effectively.
We collect and use personal information for the primary purpose for which it was collected, and for related purposes that you would reasonably expect. These purposes include:
We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information collected through our website and online tools is stored using third-party cloud platforms. Some of these platforms store data on servers located outside Australia. Where this is the case, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Access to personal information within Waypost is limited to personnel who require it to perform their responsibilities.
We will take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purpose for which it was collected, unless we are required by law to retain it.
We do not sell, rent, or trade personal information. We may disclose personal information to third parties in the following circumstances:
We do not otherwise share personal information with external parties without your prior knowledge and agreement.
We use HubSpot as our customer relationship management (CRM) platform. HubSpot is operated by HubSpot, Inc. and stores data on servers located in the United States. We take reasonable steps to ensure that HubSpot handles personal information in a manner consistent with the Australian Privacy Principles. By providing your information to us, you acknowledge that it may be stored or processed in the United States.
We may use your contact information to send you relevant updates, insights, or information about our services, where you have consented to receive such communications. You may withdraw your consent and unsubscribe at any time by using the unsubscribe link included in any email communication, or by contacting us directly.
We will not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
You have the right to request access to the personal information we hold about you, and to request that we correct information that is inaccurate, incomplete, out of date, or misleading.
To make an access or correction request, contact us using the details below. We will respond within a reasonable timeframe — generally within 30 days. We do not charge a fee for access requests.
In limited circumstances, we may decline an access request where permitted by the Privacy Act. If we do so, we will explain why in writing.
If you have a concern about how we have handled your personal information, please contact us in the first instance so we can seek to resolve it directly. We will acknowledge your complaint promptly and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, though this may affect the functionality of certain features.
We do not use cookies for targeted advertising or sell browsing data to third parties.
We may update this policy from time to time to reflect changes in our practices, services, or legal obligations. The current version is always available at waypost.com.au/privacy-policy/. The date at the top of this page indicates when the policy was last reviewed.
For any privacy-related enquiries, access requests, or complaints, contact Waypost Pty Ltd at enquiry@waypost.com.au or write to us at Sydney, NSW, Australia. We are committed to responding promptly and resolving concerns fairly.